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Old Aug 15, 2021 | 4:43 am
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khabah
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Hilton Brands 101

Building on a similar thread I put together for Hyatt's brands in the Hyatt forum, I figured I would create a dedicated thread for Hilton's brands explaining what they are and what they stand for in the hopes that other forumers/members can find it of use in their trip planning.

As of August 2021, the Hilton brand family consists of 18 brands across a variety of [spaces], and categorized in the following 'buckets': Luxury & Lifestyle, Full Service, Focused Service and Timeshare. I will describe each brand by going through each bucket, with brands going from most to least premium in that respective hierarchy.

From most to least premium within the entire brand family, Hilton's brands are categorized as follows: [Luxury] Waldorf Astoria > LXR > Conrad > [Upper-upscale] Canopy > Signia > Hilton > Curio > Embassy Suites > [Upscale] DoubleTree > Tapestry > Tempo > Hilton Garden Inn > Homewood > [Upper-midscale] Motto > Hampton > Home2 [Midscale] Tru, with Hilton Grand Vacations rounding out the portfolio as a timeshare unit.

Luxury & Lifestyle
  • Carrying the name of the eponymous legend in New York City, Waldorf Astoria is the pinnacle of Hilton's family and consists of hotels characterized by grand public spaces, plush guest rooms, best-in-class restaurants and bars, personalized service with emphasis on concierge and guest experience. Its portfolio consists of "grand old ladies" like The Roosevelt in New Orleans and the Trianon Palace in Versailles, and ground-up projects like Waldorf Astoria Beijing and Waldorf Astoria Beverly Hills, so there is some discrepancy in brand feel and quality - but in the Hilton context, this is [supposed to be] the best of the best. Competitors to Waldorf Astoria include Four Seasons, St. Regis, Ritz-Carlton and Mandarin Oriental.
  • LXR Hotels & Resorts is a collection brand consisting of luxury-level properties that are independent in nature and design, located in sought-after destinations and plug into Hilton's reservations systems and the Honors loyalty program. Hotels can be small or large so long as they are classified as full luxury products with premium bedding in rooms, high-end restaurants and deliver top-notch service. Competitors include The Luxury Collection, Small Luxury Hotels of the World and The Leading Hotels of the World.
  • Named after company founder Conrad Hilton, Conrad Hotels & Resorts is a luxury brand with contemporarily-designed properties located in major cities and resort destinations. Conrad properties should offer modern design, smart rooms, excellent service, extensive dining and event space. Competitors to Conrad include Fairmont, JW Marriott and Sofitel. Hilton also identifies Park Hyatt and InterContinental as competitors, but given that Park Hyatt is meant to compete with Waldorf Astoria and the InterContinental portfolio is wildly inconsistent in design, quality and standards, I don't consider these valid.
  • Canopy by Hilton is Hilton's first lifestyle brand following the disastrous failure-to-launch of Denizen Hotels [more on that below], and debuted in 2016 with a property in Reykjavik, Iceland. Canopy properties are positioned as boutique upper-upscale products and are neighborhood-themed, with elements, materials, images and other inspirational forms brought into each hotel's design. Rooms have canopies over the beds with materials and designs drawn from the hotel's locations [i.e. the hotel in Memphis has bed canopies that look like speaker covers, a reference to the city's history of blues and rock 'n' roll], public spaces utilizing the brand's orange color, approachable food and beverage, and evening tastings offering complimentary drinks and/or snacks from local purveyors and businesses. Competitors to Canopy include Le Méridien, Hyatt Centric and Kimpton.
  • Hilton's latest brand announced in January 2020, Tempo by Hilton is designed to appeal to a younger demographic [millennials and below] with functional rooms with distinct zones [i.e. a sleeping zone, a preparation area in the foyer with large mirror and counter, Bluetooth-equipped speakers in bathrooms], casual dining offering small/sharing plates and evening program with a bar and cocktails to draw people in. The first Tempo is supposed to open later in 2021 in Louisville, Kentucky, and the current pipeline includes upcoming hotels in Boston, New York City, Irving [Texas], Seattle and Milwaukee between 2022 and 2024. Tempo is Hilton's version of AC Hotels, Aloft and Hotel Indigo.
  • Announced in October 2018, Motto by Hilton is Hilton's micro-hotel brand offering formulaic, compact rooms that are meant to be space-efficient and interconnectable so as to appeal to families, groups and business travelers alike, social spaces anchored by a coffee bar and clean, modern design inspired by the neighborhood. The first two Mottos opened as conversions of the existing Pod Hotels in Washington DC and Philadelphia, with the first ground-up hotel opening in New York City in November 2021. Other Mottos due to open between 2022 and 2024 have been signed for Rotterdam, Tulum, Bentonville [AR], Guadalajara, New York City and México City. Competitors include Moxy, Yotel, Hoxton and CitizenM.

Full Service
  • Signia by Hilton is a new brand announced in February 2019, and is an upper-upscale brand built around meetings, conventions and other large events. With an emphasis on intuitive technology like smart guest rooms and connected spaces, Signia properties will be larger hotels [500+ rooms] catering to business audiences. The first Signia launched in July 2021 after a renovation and rebranding of the Hilton Orlando Bonnet Creek, with a hotel in Atlanta under construction and planned hotels in Indianapolis [a new-build] and San Jose [a conversion of the shuttered Fairmont] on the horizon. Grand Hyatt and JW Marriott are identified as competitors, although this is clearly a stab at Marriott's Marquis big-box sub-brand.
  • Hilton Hotels & Resorts is Hilton’s flagship chain of upper-upscale properties in major cities and resort gateways around the world, with locations on six continents. You can expect international and specialty restaurants, modern and inoffensive rooms, meeting space and fitness facilities as you would of any four- or five-star hotel here. Competitors include Hyatt Regency, Marriott, Sheraton and Westin.
  • Hilton’s first collection brand, Curio Collection by Hilton launched in 2014 and is identical to LXR in that it consists of independent hotels that are part of the Hilton Honors loyalty program and reservations system, but these are positioned as upper-upscale four- and five-star hotels as opposed to outright luxury ones in the five-star space. Autograph Collection, The Unbound Collection and Design Hotels all play in the same space as Curio.
  • DoubleTree by Hilton is Hilton’s upscale conversion brand, and consists of hotels that are modern and comfortable if not particularly memorable. The brand signature is a chocolate chip cookie given to guests at check-in, and this has built a following around the brand. Competitors to DoubleTree include Crowne Plaza, Delta, Radisson and Wyndham.
  • Another collection brand but positioned a notch below Curio, Tapestry Collection by Hilton is a selection of independent upscale hotels in the three- and four-star space with a relaxed feel. This brand goes after Tribute Portfolio and JdV by Hyatt.
  • Embassy Suites by Hilton is Hilton’s upper-upscale all-suites brand, offering guests spacious suites, complimentary breakfast and complimentary evening socials with snacks and drinks such as beer and wine. Similar to their flagship offering, Hilton identifies Hyatt Regency, Marriott and Sheraton as competitors to this brand.

Focused Service
  • With a large footprint of hotels everywhere from city centers and shopping malls to suburban office parks and airports, Hilton Garden Inn offers three- and four-star hotels with spacious rooms adhering to a strict design formula of benign beiges and whites, casual on-site dining options and meeting facilities that cater to a wide audience. Competitors include Courtyard, Hyatt Place, Four Points by Sheraton and Holiday Inn.
  • Hilton’s largest brand, Hampton by Hilton is an upper-midscale offering with clean, cookie-cutter rooms, complimentary breakfast, free wi-fi and simple, friendly service as part of its brand standards. If you stay at Holiday Inn Express and Fairfield Hotels, you’ll understand what Hampton is about.
  • Tru by Hilton was launched in January 2016 as a midscale product, and offers hotels that adhere to a very strict and predictable template of compact, bright rooms with vinyl and laminate surfaces, a free “top-it” breakfast of items that can be decked out with over 35 toppings, wi-fi, fitness/pool facilities and an on-site market offering snacks and sundries. Although primarily located in cities the United States, the brand is expanding rapidly and is now in Canada, with plans to roll out into Latin America and the Caribbean. Tru goes head-to-head with Avid, Best Western, Comfort Inn, La Quinta and Quality Inn.
  • Homewood Suites by Hilton is an upscale extended-stay brand with suites that all offer fully-equipped kitchens, free breakfast and complimentary evening socials offering snacks and beer/wine. Homewood’s competitors are Element, Hyatt House, Residence Inn and Staybridge Suites.
  • Home2 Suites by Hilton is an extended-stay brand in the upper midscale space, with hotels following a standard layout and design template. Suites have kitchens, breakfast and wi-fi are free and the feel is clean and simple. TownePlace Suites and Candlewood Suites at Home2’s competitors.

Timeshare
  • Similar to Hyatt Residence Club and Marriott Vacation Club, Hilton Grand Vacations is a timeshare brand that provides residential-style resort accommodations in preferred vacation destinations with extensive leisure offerings. Members acquire ownership of deeded real estate interest, as well as club membership points for use within Hilton Grand Vacation properties.

[Dis]Honorable mention:
  • A dramatic flash in a pan, Denizen Hotels was unveiled in March 2009 as Hilton's first-ever luxury lifestyle brand and was meant to offer tech-forward, style-heavy rooms, public spaces encouraging shared experiences, and community-style dining and rejuvenation zones. With an optimistic pipeline and targeted locations including Abu Dhabi, Austin, Beverly Hills, Buenos Aires, Cancún, Hollywood, Istanbul, Jerusalem, Las Vegas, London, Los Cabos, Miami, Montreal, Mumbai, New York City, Panama City and Washington D.C., Denizen ran aground the following month when Starwood Hotels & Resorts [RIP] sued Hilton for corporate espionage. As it turns out, two key former executives with Starwood, Ross Klein and Amar Lalvani, had joined Hilton in mid-2008 and used trade secrets from Starwood's W brand to develop Denizen, and Hilton was promptly ordered to cease development of the brand. In December 2010, Hilton reached a settlement with Starwood including a $75 million cash payment and another $75 million in hotel management contracts, and was forbidden to develop a lifestyle brand for a minimum of two years. Denizen was stillborn and faded into obsolescence, and Hilton ultimately introduced Canopy as its first lifestyle brand in 2014.

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