Originally Posted by solosf

Return issue at LAX: On Tuesday morning (Aug 7) at 10:30 AM I dropped off my rental on-time, full tank, no damage. Two people were directing cars into a line in the secured lot, but there was no one to give receipts and we were told to leave the keys in the car and we'd get an email confirmation later in the day. That never happened. I called 800-654-4173 customer service number 6 times over the last 3 days and the agents pretty much read from the same script that my contract was still open and that they'd contact the location to ask them to close it out. I was given various amounts of time that would take: 2 hours, 24 hours, 48 hours. That didn't work. I've also tried calling the location at least a dozen times and that rings 10 times and then drops back to the main menu. They've also increased the hold on my credit card since they seem to think I still have the car. I am getting nowhere with speaking with someone that can help. I even tried Twitter support and the web form on the Hertz website. I am a 5-Star member, if that matters. Any suggestions on how to speak with someone or if you've encountered this and how it turned out. Lesson learned: always take a photo when they can't provide a receipt.

TL;DR I returned the car on-time, but after 3 days they haven't closed the contract and keep increasing the credit card hold