Originally Posted by
teemuflyer
So, keeping hope alive I reached out to the Conrad HK to see if they still had a Sunday Brunch, as it's not mentioned on the website. Sure.. want to make a reservation ? Sure.. get confirmation back and they want to have a nonrefundable deposit to confirm it.. by tomorrow... Seriously??
I have a 5 day reservation there in late November and that's when the reservation is for. And not that it matters as this would be an affront to any customer, I'm a Hilton DIA.
Notification to Hilton Honors Ambassador
Thanks for the heads up. My apologies if the terms seem extreme, but I am fairly certain that they are allowed to set them as they wish. If you want to file a formal complaint, I am more than happy to pass along the details to my HRCC colleagues. But, I would need your name, Honors account number and your reservation number to do so. You can send them to me via Private Mail here at Flyertalk.
Best regards,
William