I stayed here for a few weeks on a business trip. Let's just sat that I'm glad that I didn't pay out of pocket for this stay, as I would have been sorely disappointed for the rates they're charging. (I probably would have opted for the Hampton Inn across the street if it had to come out of my pocket) This hotel wouldn't be too bad, if it hadn't been Hyatt branded. My employer paid $150/night.
Pros:
- Very nice staff
- I was told that because of COVID, I would only get housekeeping service every 4th day, but the room was actually serviced almost every day (it was not serviced on the weekends, and a few random weekdays; I assumed that they only serviced my room if they had time)
- Lobby is a nice place to hang out to get some work done if you don't feel like sitting in your room
- A/C was nice and cold
- The doggy aesthetic is kind of cute.
Cons:
- The restaurant has closed permanently, and there are no food options at all at the hotel. Passing by the lobby, I noticed that they were giving coupons for local food places to people checking in, which was not offered to me when I checked in. The restaurant, French and Southern, was independently owned, so its closing was not the hotel's doing.
- The rooms are tiny, as mentioned by other reviews on this thread
- There is no convenience store in the lobby. Since I was staying for a while, I went grocery shopping elsewhere, but I'd imagine that if you were visiting as a tourist, your only options would be either the Hampton Inn across the street (I don't know for sure if they have a convenience store over there, but most Hampton Inns do) or schlep it all the way over to Whole Foods a few blocks away.
- The wifi and cell service was spotty in the building. The cell service was fine outside. Looking at Google Maps, this hotel was a brand new build, so I have no idea why they purposefully built it this way.
- As mentioned by other reviews on this thread, there's no ice machine, but they had ice buckets in the room. The front desk could supply from enough to fill the ice bucket, or entire bags of ice upon request.
- There IS a motion sensor that kills the HVAC if the room is left unoccupied, but I didn't have any issues with it while sleeping.
- The bed has ankle-high motion activated lights that turn on when they detect motion. One of the ones on my bed would not turn off (it would time out, shut off for a fraction of a second before turning back on again). I asked if there was a trick to getting it to shut off, but was told no, it's motion activated. I ended up putting various objects in front of it to block the light.
- Storage space was minimal as well
- The shower took a long time to change/adjust temperature. Not great if you're just looking to take a shower and go. There were days where I just turned on the shower and lived with whatever temperature the water came out, because I didn't have time to wait for the delay between the time I moved the handle to the change in temperature of the water coming out of the shower.
- The front desk person is also the valet. If you need your car in the morning, it can take some time, especially if there's only one person on duty.
- The front desk is just a person (or two) with a laptop (or two). They do not have a printer and cannot print or provide a paper copy of receipts. The only option was to receive it via email (or view it on the TV).
- Because of how small the room is, anything plugged into the outlets in the nightstand or the side table had their plugs up against the bed in the king room. I found that housekeeping would accidentally knock them loose. Thankfully, the charger I had plugged in had foldable prongs, so I just made it a habit to unplug everything before I left the room every day.
As I mentioned earlier, the hotel isn't bad. It's just that I personally wouldn't pay $150/night for it, and it's not great for a Hyatt branded property.
Last edited by diburning; Aug 12, 2021 at 5:07 am