Originally Posted by
3544quebec
After Boston she can get to work on the IC Sydney where meals in the only onsite restaurant open for lunch and dinner The Meat & Wine Co can be charged to the room but 1) don't earn points and 2) cannot be paid for with the Ambassador F+B credit.
Originally Posted by
IAN-UK
There's a difference between what Ambassador Representatives read from their rule books, and the way hotels decide to interpret those rules. And good luck getting the official verdict enforced
IHG has never run a tight ship when it comes to the application of benefits and brand standards. For them, it's like herding cats.
That waywardness can work in our favour, but the $20 nonsense is more frustration than benefit. I've used it for breakfast - OK, as a contribution to a crazily-priced breakfast, and been told i couldn't use it for breakfast. I've had it both refused and rejected for mini-bar fees, and told that it would apply to some hotel restaurants but not others. Yet at one hotel it was simply accepted as a $20 stay credit.
With more posts like this, I guess my search for a new hotel chain continues. Apparently IHG & Hilton are both completely useless when it comes to the these F&B credits. No one knows what is going on. Truly a terrible state of affairs for an industry begging for customers but not really upholding their end of the bargain!