Originally Posted by sondra_finchley

We are trying to upgrade two seats for mid September as CW availability became available. I called at 8 am on the dot and got through to India where after going through the whole rigamarole of how I booked the ticket, my name, email, passport information, other travellers etc I was told I failed security questions and to check my booking online and call back. I said I had it open in front of me what is the problem. No, you failed. Which question? No im sorry I cannot help you, you failed. I said fine and hung up.