We are trying to upgrade two seats for mid September as CW availability became available. I called at 8 am on the dot and got through to India where after going through the whole rigamarole of how I booked the ticket, my name, email, passport information, other travellers etc I was told I failed security questions and to check my booking online and call back. I said I had it open in front of me what is the problem. No, you failed. Which question? No im sorry I cannot help you, you failed. I said fine and hung up. Of course now I get the "sorry we have higher volumes" message.

I never booked BA Holidays before and this was only as a result of the whole double tier points offer as we needed car hire on our bookings anyway. Not sure I will EVER book a BA Holiday again after this hassle. Is there any number in the US I can call after hours, using a US phone number?

Edit: Looks like the US number to enquire about existing bookings with hotel, car hire, etc is 1-877-428-2228, open 7am to 3pm EST. Ill give it a try either later tonight or tomorrow