Originally Posted by
richarddd
Who do I call in case of schedule changes or other issues? Given DL phone problems, that might be an advantage of booking through AF if the marketing carrier is the contact. OTOH, a DL voucher would be much better for me than an AF voucher, pushing me towards DL, if those that becomes applicable..
You call the ticketing agent (ticketing carrier if you bought directly from an airline) until the day of travel, in which case the operating carrier causing the IRROPS is generally responsible (although the ticketing agent is also capable of helping).
Ignoring the crediting issue, the best way to book from an ease-of-travel standpoint is as much as possible to purchase directly from the airline which is both the marketing and operating carrier.
Originally Posted by
exwannabe
BTW, does anybody know what "day of departure" actually means?
There's a bit of a gray area, but usually starting around T-48h from departure when the segments are transferred to the DCS. It's kind of rare to have IRROPS at this point, but this is also the dividing line between IRROPS and schedule changes ("my flight was canceled" versus "my flight was dropped from the schedule").