The FB Group is just censorship as well if you post anything criticizing the bonvoy method. Just spent $1500 euros for two rooms at Prince De Galles. I didn't mobile check in because every-time I did I never got the welcome points anyway. The rep offered me points or breakfast and I said since there's no lounge I could opt for breakfast through that channel no? She said no just points. So I agreed for what should have been 1,750 points additional to my stay.

Stay posts, only posts one room and no welcome / lounge points. Amazing. If they agree to post my points at the desk and I leave I can't use my guarantee for either. This time I emailed the ambassador line asking for the $100 for each of the guarantee's and to correct my missing room on my stay.