Originally Posted by
BA refund helper
The Didsbury office had a complete power outage 1110-1215, with all phone lines and systems down, which will have explained some of the above. It is coming back online now. Apologies.
Ok, but that can only be the smallest part of the problem.
I've been trying since early this morning to get through. I've been hung up on many times, sometimes after being on hold for an hour. Several times I've gotten through but the system has connected me to the wrong department for my issue. One of the "wrong" agents told me it's been crazy since Friday. It's hard to understand why BA hasn't been able to muster sufficient resources since then.
This afternoon I tried the chat function suggested above. After 70 minutes, I got down from 72nd to 3rd when the line suddenly said there are no agents, try again. Very frustrating, given that I'm calling about a relatively expensive business class ticket.