"Right to Care" Question.
Hi all, this seems like a minor problem compared to some on here, but I would appreciate any advice.
I have a family member currently in Toronto. The second leg of the return flight (LHR-NCL) was cancelled and re-booked to a flight
4 hours and 50 minutes later. It was done more than 14 days out, so no compensation. Since the original flight had a layover of about 4 hours, they're looking at a full day at the airport. They're flying economy, so no lounge access. I'm assuming they should be eligible for some food vouchers at least? If so, does anyone know when/where should they request them?
Thanks in advance.