lskohn

Waited over 3.5 hours (3 pm -6:30 pm Central, 10 pm - 1:30 am local) - it went to "...will be with you shortly" for over 30 min but having been driving 8 hours earlier in the day, had to get some sleep. Just logged in and the wait time is 390 minutes!
So much for bringing the kits (including a spare) with me. At least there are local tests readily available, family members here report - guess what I am doing today.
Oh, and after sitting on hold with the customer service number (30 minutes and counting), agent offers me an apology, understands my "frustration", it's first-come first-served, her advice is just to log in and sit on the computer! Off to get that local alternative.
Considering reporting them to the FTC and my local state's attorney as a COVD-related scam. (At least I am not flying American!)