Originally Posted by
myperks
then what exactly are you looking for? Just some words of apologies from the property? If that’s the case, look at TripAdvisor reviews to see if the property typically have management response to comments and reviews, and you’ll probably get your words of comfort there faster there, especially since it has been a month since your inquiry. Based on your “irritants” in the days of covid travel, I would expect a very templated response.
Often times I just want to see if management cares. I worked in hospitality for many years and the notion of failing to respond to (or at least refer along) a guest complaint, no matter how ridiculous, is impossible. Personally, I blacklist any property that doesn't respond to my e-mail.