Originally Posted by
pazza2000
I have been waiting sometime for a reply re. a small issue, there must be a delay there as I’ve never waited so long for a response.
FYI, the issue is I booked a Bonvoy Member Escape rate that was supposed to include 3k bonus points which has not been awarded, and a phone call to CS couldn’t see any info. re the rate
For that type of promo, I would definitely take a screenshot. Marriott is notorious for not honouring promo points. See the Courtyard 2000 bonus points thread.