Originally Posted by
pazza2000
I have been waiting sometime for a reply re. a small issue, there must be a delay there as I’ve never waited so long for a response.
FYI, the issue is I booked a Bonvoy Member Escape rate that was supposed to include 3k bonus points which has not been awarded, and a phone call to CS couldn’t see any info. re the rate
Hello pazza2000,
We’d like to look into this. Could you please send us more information such as hotel's name, your check-in & out dates, reservation holder’s name, reservation number & your email address via private message or email us at
[email protected] ? Make sure to mention your "FlyerTalk Forums" handle so we can recognize this conversation. We look forward to hearing from you.