Originally Posted by
zkzkz
No for two reasons. 1) They refuse to send SMS messages to Google Voice because it shows up as a "voip" phone number. So I have to call in. 2) The last time I managed to speak to an agent their authentication system was entirely broken so the agent had to escalate to a fraud department who marked the account for "review". They've failed to actually do the review and I haven't been able to get through to an agent since to answer whatever questions they need for the "review".
You don't already have an online account with Chase, or the Chase app on your phone? I have both and verifying a new card is easy and instant. I don't remember ever having to deal with SMS to verify a card.