Originally Posted by CO FF

When I got back from SF, I wrote a nasty letter to CO, telling them that the 4 reservations in the system were the last 4 CO flights I would ever take if the vouchers didn't show up fast.

3 days later I got an overnight package with a letter apologising for the delay in processing the vouchers -- and telling me that they were sending us an extra $150 per person on top of the $800 to make up for the delay. $1,900 for the 8 hours we were delayed was almost worth it...