FlyerTalk Forums - View Single Post - Canceling trip online now requires DOB

Aug 2, 2021 | 10:40 pm

#2

Xyzzy

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Quote:

Originally Posted by RobOnLI

This is brand new. I cancelled a trip tonight that I booked about 12 hours ago. Before it would let me cancel it required my DOB to be entered. I guess United has been hit with fraudulent cancellations so they want to confirm identity now?

This is the first time they've asked for PII when cancelling a reservation. Yes, I was logged in when I brought up the reservation.

Maybe United should stop printing the PNR code on BPs so wandering eyes can't see that and the passengers last name and screw with the reservation? (Cancel, change seats, change flights, etc.).

-RM

FWIW, I canceled an award ticket this evening and was not asked for my DOB ... just like bef

re.

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