Originally Posted by zkzkz

I've been calling repeatedly to try to get my card activated and I've been totally frustrated.

Two weeks ago when I called the hold time was "more than 10 minutes". Last week it was "more than 30 minutes". Both times I was promised a callback

Yesterday I called and it was "more than 50 minutes". All while listening to worn out tapes from a 1970s era hold machine that are more static than music.

What's worse, their execrable phone system disconnects you after an hour on the phone -- even if you've been connected at that point. So even if the "more than 50 minutes" call had connected I would have had 10 minutes to resolve my issue before their system hung up on me. But Spoiler... it never connected and their hold system just hung up on me after 60 minutes.

I am able to get a human on twitter but they say they're unable to request a phone call callback (which is strange since literally all they have to do is pick up the phone and tell someone to call me).

Is anyone able to get through to Chase customer service any more? I wonder if there's some major IT security breach tying up their call centre in the past few days.