Originally Posted by DELee

I do not view them as equivalent. The pilots write the thank you cards and greet and engage with the passengers of their own volition. UA is paying individuals to stand next to a plane and wave a sign. Those individuals would wave whatever UA told them to wave. The pilots who write and provide the thank you notes are doing so as a representation of self and pride and commitment in their role. The intent and purpose are different between the two.

David