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Old Jul 30, 2021 | 4:30 am
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shadowaviation
Formally known as Ryanfozzie
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Join Date: Dec 2015
Programs: BA Blue, Qatar Gold, Hilton Diamond, IHG Spire Ambassador, Marriott Gold
Posts: 503
A Guaranteed Room.... Policy?
Good morning all!

Have a upcoming stay at a hotel I'm not going to disclose in this moment from the 1st to 2nd August. For reference, we booked their top suite (special stay) with cash as a spire elite member. Just had a voicemail stating 'We are sorry but it turns out we overbooked this room and are going to have to downgrade you ".

Understandably pretty frustrated, I notice the below policy from this page: Book With Us Advantage | Best Price Guarantee | IHG

A Guaranteed RoomBooking on IHG.com is the best way to guarantee your room. If for any reason your reservation cannot be honored, IHG will provide you with a room and transportation to another convenient and comparable hotel. And, we’ll pay for the full cost of the first night’s lodging price, plus tax. Any advance deposit will be refunded to you.
So, that being the case, would you expect this policy to take affect in my case? The hotel is not fully overbooked - just the top suite...

Thanks!
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