FlyerTalk Forums - View Single Post - Best procedure for cancelling an award stay?

Jul 29, 2021 | 9:42 am

#3

bob12403

Join Date: Jul 2004

Location: Washington, DC

Programs: UA Premier Gold, AA, DL, IHG Platinum Amb, Marriott Gold, Hilton Silver, National Executive Elite

Posts: 1,685

Quote:

Originally Posted by swag

I canceled a 5 night points stay last week via the website, and the points were immediately redeposited, no problem.

I think the issues reported last year had to do with free night certs from the credit card, not points?

Thanks. I don't recall the specifics, just remember there were some problems if folks did not follow the two-step process of "change resv to paid, then cancel resv." Glad to hear you were able to do it one-step without any issues.

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