I had an AF/KLM Platinum card for 6 years. Because of their insurance "downgrade" effective April 1st, I downgraded my card from an AF/KL Platinum Amex to a Gold AF/KLM Amex.

Well, today I learned that even though I continuously have paid an annual fee, this year I will receive NO XP bonus.

This seems quite ridiculous.

When I called they said "it's based on your anniversary, which won't happen until next year".

Amex France just can't seem to find more ways to piss off its customers....

Has anyone else experienced this?