Specific to GE renewals I received a conditional approval for renewal several weeks ago stating I could complete the process at an approved entry location. BOS was one of them.
When I arrived there was nobody... I mean nobody... in line. Yet the agent said they didn't have time to process the request. (???)
They initially suggested I go to the office outside security (it was 3pm)... then retracted saying that they had likely gone home for the day.
As someone who lives abroad I have few opportunities here... any suggestions to overcome this kind of situation?
Thanks.