Originally Posted by
CappuccinoAddict
I'm sure that does happen with emails sometimes, but I've sent emails for things like asking for city guides or for restaurant/bar recommendations in cities I'm traveling to, and I'll miss the ability to just send an email for that. I'm fine with needing to call if I can actually get through quickly, but I'm not sure when that will be the case.
Good luck getting through quickly. I called yesterday, (virtual) hold time was just about 3 hours. At the three hour mark, I missed answering their call, next call back was received 2 hours later.
That being said, it was for a dinner reservation for next week, wasn't urgent, virtual hold worked generally well, and they actually managed to get me a reservation at a restaurant that showed full when I tried to book it myself!