Originally Posted by
lonelygod
exactly same problem. I sent an email four weeks ago, but still no reply. Call wait time is just so looong…
well, sort of a surprising answer - maybe I didn't take ACCELERATOR101 that well:
Purchased main cabin award ticket, then paid $$ to upgrade to first class. Then schedule change hit.
During the ticket re-issue, upgrade fees were gone in the receipt, but I kept the F seat in the new itinerary.
Called today, both Singapore line and U.S. platinum desk, both said the upgrade fee wouldn't earn me miles, or MQDs, after they "discussed" this with Skymiles desk.