FlyerTalk Forums - View Single Post - Platinum Concierge (USA) no longer accepting email requests as of September 15, 2021

Jul 27, 2021 | 7:17 am

#4

mia

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Quote:

Originally Posted by notquiteaff

I....prefer to fire off a quick email (WhatsApp, SMS, tweet DM) with all the relevant information clearly laid out than to call (and usually wait on hold). Oh well.

Quote:

Originally Posted by imnotalawyer

.... AMEX is likely trying to reduce "small asks" that people may be more inclined to send by email.

I suspect that the first email is often not actionable because the cardmember fails to include all of the required information. This introduces delay while the concierge staff waits for clarification.

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