Update from me, as you originally posted in reply to my timeline which as similar to yours:

6-13 I filled out and filed a DS-64 form as my passport which was renewed in 2019 was missing. I still had the card. I then made an appointment at the local post office.

6-15 I went to post office pictures taken, and the application was mailed. I surrendered my passport card. I paid for expedited. We have a trip August 12 to Greece, and thought that was plenty of time as the wait time was 4 to 6 weeks. I did not pay for overnight.

6-18 Check cashed and went into processing. I thought great, this will be done in no time. There were no stories about delays then.

I began to hear horror stories mid-July so contacted my local representative to be safe on July 12. A staff member contacted me that same day named Cameron. He has been wonderful.

Cameron found out my passport was in Houston and kept on them for updates

Nothing happened. Nothing Happened. Nothing Happened.

7-20 a staff member in Houston called me and told me that they did not have my DS-64 nor my passport card which had to be surrendered. I told him that I did the DS-64 online and it showed successfully filed on 6-13. I also told him that the passport card was surrendered to the post office and if lost it was between there and his office. I did not tell him what I was thinking. How the hell do you lose an online form? It would be like your hospital telling you that they lost your online x-ray. He asked me to resend the form. I asked if I could print it and sign and scan it in attaching to an email. He said that he would ask and call me back. He did and his supervisor said no, that they now needed a physical one. So I overnighted one to the address that he provided for $28 along with a check for $17.56 for them to overnight the passport to me. I checked the box for the lost passport card too now, because apparently they lost it between my post office and their offices. I received proof that it arrived at 1:30 pm the next day.

Then nothing, nothing, nothing.

I contacted Cameron this morning, attaching proof of delivery. He contacted them and said that he had to call five times before getting a text back where they said that they had the form in hand and were processing.

We already passed the point of losing part of our payment on our trip which was $9,500 for the two of us. On Saturday we lose the opportunity to cancel and get 70% back.

Admittedly it is my fault for misplacing the passport. I freely admit that. And Cameron has been wonderful. But still, it is frustrating.

It feels like we finally may get this done, and in time, but if there was not constant pressing I doubt that will be so.

And I will not feel completely safe until the passport is in hand.