What's up with Mobile Check-In defaulting to points, but you don't get the points? This is my 4th stay where I did mobile check-in and my points don't show. Heck, I even got $8 worth of stuff for breakfast in the lobby and didn't get my $10 F&B credit in lieu of those points. Once again I have to email the ambassador thing and ask for the points.

Does mobile check-in automatically put it on and hotels are removing it? Or do front desk agents just ignore it and hope no one notices.