Originally Posted by
Duke787
Not entirely. There are warning on this thread all the time when people ask about hidden city tickets. The airline has an obligation to get you from A to B. Whether they connect via C or D or fly direct is up to them. Doesn’t mean that customer friendly but when push comes to shove the ticket you booked was for ANC to JFK and that’s the position DL is going to take. If there is an easy alternative to switch you to they are usually quite accommodating but they haven’t changed their obligation to get you from ANC to JFK on 8/9.
Again not saying that’s good but just stating the facts from many years of travel and on this forum of how the airlines view their responsibilities when you purchase a ticket
This response is cynical to the point of being ridiculous. It is not just a matter of getting you from A to B, the schedule matters a whole lot as well (at least to most people). The OP clearly stated a 5+ hour delay in the new itinerary, which changes the equation.
If the OP doesn't opt for a full refund, they should contact the airline and negotiate some form of compensation. Delta customer service is always nice and will more than likely follow through.