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Old Jul 21, 2021 | 1:44 pm
  #57  
VSLover
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these comments are just baffling.
  • admit SPG was better
  • admit the customer is the hotel
  • admit that thanks to a larger number of hotels, customers shouldnt expect much from loyalty because they have loads more places to go to!

sure we have more places to select from, but if we are not going to be rewarded for that loyalty regardless of which hotel from the larger portfolio we stay in, then loyalty erodes and there is no point to search for so-so marriott hotels anymore is there? i feel the lux end of the SPG portfolio would have attracted a certain type of customer, certainly me, and given marriott does not have much on their side of the house, well why continue staying at the lux side of SPG properties if it makes no difference to the in the long term?
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