I've been away from FT for a while but had to come back here to see what kind of damage control tacky Marriott was doing about that interview.

Personally, I totally agree with magendim that they're not supposed to say those things aloud but that's the attitude at MAR these days. They are just too big and greedy. They've long showed their contempt for customers through the lack of program transparency, hardly informative website/app, and reduced customer care - but now they are officially articulating that strategy.