That interview was about as enlightening as finding out from the plumber that your sewer line is backed up long after you've called because the house has poopoodoodookaka coming up out of every drain.
Owners are fighting tooth and nail? Yay, right. They may be kvetching, but "fighting tooth and nail?" Of course. The Westin Wherever is now a Best Western Plus Wherever - the owner could even re-use the West letters.