Originally Posted by Tide_from_PAE

I've been told by the AS Facebook page and the baggage agents in LAS that the 20 minute guarantee only refers to the first bag coming off the carousel, even if my bag ends up coming out 20+ minutes after the start of the guarantee. [...]

Originally Posted by twitch76

You may have been told this... but until AS changes the language on their webpage, it is simply inaccurate. Those agents may be lying to you, unable to read simple English, or simply misinformed.

Here's the link: https://www.alaskaair.com/content/tr...nute-guarantee

Here's the relevant line: "If your bags are not at baggage claim within 20 minutes of your plane's arrival at the gate, we'll offer you a $25 discount code..." (emphasis mine)

Nowhere in the footnotes (where plenty of exceptions are given) does it clarify that they really only mean the first bag off the plane. If AS wanted to say "if bags from your flight are not at baggage claim..." they would do so. Given the number of footnotes, they could easily add a line that says "BSG applies only when the first bag from the flight is not available within 20 minutes."

I actually keep a screenshot of the policy on my phone in case I need to show it to a baggage agent.