UA issues processing pre-payments for bags
TLDR - not sure why United couldn't accept payment for a prepaid bag, even though my card shows pending (not denied or fraud or credit limit) charges. I reached out and UAL support and they had no answer but try again. So it takes 3 charges to pay for a bag?
Take my money! Or try to! Or just fix it. Now I have a thread to complain.
I always fly AAL, DAL, and SWA for free bags (cc for the first, and of course SWA for the love).
I have no status nor care to.
To finish a final leg from Europe this fall I was stuck in Houston. To Austin. Easy?
Finally there was a cost affordable ($80) that would make up for the inconvenience of alternatives.
Cool. Booked basic economy. I'll have a bag. Prepay $30.
I'm sure there was an IT bug, but calling chase to figure out why I have charges for the bag but united says no... And united just says try again...
Over the support line they said... Try again. I said just add the bag it's been too much effort. They said go online and try again. If it doesn't work the third time... Then they will let IT know. Shouldn't they note that already?
They could have easily made it better but now I'll probably never fly them again if I have the choice.