Originally Posted by
claire16
Been exchanging twitter messages all afternoon with no luck. They are not willing to do anything other than reprice the whole thing at today's fares. I also asked their Twitter team for a waiver on their own flight, or to reprice in coach and open up award availability (which would have cost an additional ~$1,100). They were unwilling to do the former and said the latter is systemically impossible (which I doubt...)
Going to try one more call to UA tomorrow and even a hail mary over to Swiss, since United has declined to speak to them on my behalf. Thanks for the suggestions, but doesn't look like this one is going to work out. I'm really surprised they're being this unreasonable.
Seems pretty harsh. I am also surprised by those responses.
If your call tomorrow doesn't resolve it, I would be inclined to just leave it alone, with the unconfirmed segment. The worst case is they cancel the whole reservation, which it seems like they want to do anyway, and which I think is your circumstance already. The best case is it gets flagged for someone whose job it is to resolve these issues, and that person will call you. If you get that call, the agent will likely just put you into whatever fare class is open and matching your reservation.
Good luck.