Originally Posted by
kayexalate
WTH? How many times do I have to HUCA to get an agent who can access the inventory? I tried 4x today, (call centers Boise, Seattle, Phoenix), all with the same results. The last week I've been calling and up until today each agent could access all the CX business inventory no problem and it was matching with the BA website inventory. Now nothing. bizarre & frustrating.
So today was 331 days before my departure from BKK-HKG-SFO next June. I called AS at 5AM and got an agent who was able to see the flights on CX that were showing availability when I checked BA's website. Interestingly, because the Intra Asia portion (BKK-HKG) was 331 days BUT the TP portion (HKG-SFO) was 332 days, AA did not yet show the availability (it will likely show up tonight at midnight). However I can confirm that the AS agent could see both legs and was able to successfully book both legs of my flight. I don't know why the other agents struggled so much to see any availability. I actually asked the agent who booked my itinerary and he said since AS joined OW, it actually made it HARDER for them to search CX inventory than previously and some agents aren't yet accustomed to the new way of searching.
So it seems like, the CX inventory on AS does match what BA shows (and AA), BUT when having a connecting flight , AS may have access to inventory 1 day earlier than AA. Also you may need to HUCA multiple times like I did to get an agent who was able to get the flights that BA shows as available on CX. Hope this helps someone else.