Originally Posted by PilgrimsProgress

The location I reserved at was uncooperative. They would not honor the reservation. They did not have a cargo van and refused to give me another vehicle under the same reservation. They said I have to make a new reservation (at a much higher price). Hertz call center rep and supervisor also were unhelpful. They seem to treat the commercial vehicles as a different company. Bottom line is ymmv, you may or may not face similar issues. Either way check with them few days before pickup.