Yes, this is a paper ticket.

The ticket was actually lost on the way to South Africa (lost in the mail), and when the departure date came around, there still wasn't a ticket. Because of the inconvenience, MP said that they would re-credit the miles and waive the re-deposit fee. However, I would have to pay the $100 for the lost ticket.

Just to add: I called MP in Singapore, and now they are telling me that I need to bring in the ticket. When I told her that the ticket is lost, the lady says "I know, but we need a copy of the ticket."

I say: "The ticket is lost I'm paying the $100 fee for the lost ticket."

She says: "Okay. But we need a copy of the ticket in order to give you the miles. Have you sent us the ticket?"

I say: "No. The ticket is lost. I am paying the... ."

Need I say more?