Originally Posted by
Reindeerflame
My question now is how common are "early check-in fees"? Has anyone ever encountered them?
Recently I have seen such a fee listed under "Options" on a major hotel chain website, and at the moment I can't remember if it was Hilton, Hyatt or Marriott. The listed fee was $50 for 2 hours early check-in.
La Quinta in NYC charged $25 per extra hour of late check-out. I only paid it because the weather was vile and my train wasn't for 2 hours.
Originally Posted by
Reindeerflame
In my opinion, the entire action and response constitutes poor customer hospitality.
Agreed. I would also push back because according to your statement, they did not clearly inform you at the actual check-in that you would be charged the fee.