Originally Posted by
jrkmsp
On the earnings call today, Ed Bastian — no joke — said folks who are having trouble getting help through the regular queues should just email him. He also bristled when told about 6-hour waits and said their worst average, which he admits is unacceptable, was an hour. So, if you're quoted something ludicrous and you can explain it via email, I guess email Ed.
Jim Cramer said on CNBC Ed should stop chasing TV cameras and instead run the airline. He's right.