Absolutely.

And their staff will be there and will get back to you. The staff for mine got back that day. And just contacted me with an update this morning. Apparently for some reason my passport is being processed in Houston. I am in Pennsylvania.

The email that the staff person forwarded from Houston said that my passport was not expedited when I had paid to have it done. On the US Government site where they show your progress it shows as expedited. My contact says that he is contacting the Houston office today. I asked him to make sure that they have it processed as expedited.

So yes, it is good to be proactive early as mistakes happen.

Anyone have an idea how Houston is doing with processing passports?