Had been putting off calling the DM line to make a few flight changes etc that I felt were pretty complicated so I wanted an in person touch point. Called and was quoted 8 minutes for a return. I damn near dropped the phone. It ended up being about 10 which is still great. Had the best agent I haver ever worked with. Her name is Ariel and she was phenomenal. Pleasant, efficient, accurate and very easy to deal with.
Just wanted to add a little positive "atta boy" to Delta and Ariel.