According to the Alaska Airlines website:
Emergency exit row seating may be reserved in advance, based on availability, by the following passengers, provided they meet FAA qualifications:
- Elite Level Mileage Plan™ members
I'm an MVP member. A couple of months ago, I booked a flight with Alaska, and I was able to choose exit row seats (row 17 on an A320) for free on a Saver (X) fare. However, when checking in, I noticed that my seats had been reassigned to the back of the plane.
When I contacted AS, they said that "your status doesn't count as you waive it when you voluntarily purchase a Saver fare" and "You are not eligible to hold exit row on a Saver fare purchase."
Just wondering:
- Is this true? Why did the system allow me to book these seats if I'm not supposed to be able to?
- Will AS always boot non-eligible passengers out of exit row seats in these situations? Or is this a case-by-case basis and sometimes they'll let you keep these seats?
TIA for any insight!