mikebor , don't take it personally that you're getting attacked for getting good service from Marriott. There is a faction here who are so blinded by their hatred post-merger that they refuse to believe anything could approach old SPG standards (except perhaps Hyatt Globalist, with lots of bluster but few actual stories of what the status gets them... wait, maybe that's exactly like SPG after all).

I don't still have a personal ambassador but feel very well taken care of by Bonvoy. I hardly ever call the ambassador line to request anything, and properties typically treat me VERY well. Whenever I do need something from the ambassador team, they handle it quickly and professionally. Hyatt lost me as a customer years ago with repeated lackluster stays and poor follow-up from the Gold Passport (old Hyatt program) team when I had a couple of issues.