I have a Sapphire Reserve. After a few charges in Europe where I'm travelling, Chase blocked the card. They apparently called at the time they imposed the block, and left a message.

When I call that number back that was left in the message, I either get a message telling me that the office is closed (without saying when the office will open again), or I get an outgoing message telling me the wait will be at least fifty minutes to speak to a rep. I'm not going to wait at least 50 minutes to speak with someone, I don't need the card that badly.

Any work arounds? Or is the card dead until I wait an hour or so to speak with a rep?