FlyerTalk Forums - View Single Post - TAP Call Center Issue

Jul 12, 2021 | 4:50 am

#6

IAN-UK

FlyerTalk Evangelist

Join Date: Aug 2000

Location: London

Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK

Posts: 18,280

Quote:

Originally Posted by ISTFlyer

As a reference, the refund request was approved within 4-5 business days after the request but still no refund since 15 days after the refund request was approved.
Will update the thread if there is a future update on the situation.

Apparently I'm on first-name terms with TAP's latest CEO

Ms Ourmières-Widener is French and ex-Flybe. She emailed me (three times in one day) - and possibly also mailed everybody else in TAP's data-base - suggesting I contact her if I have any questions.

Just in case you escaped her marketing department's barrage of mails, please feel free to share my good fortune and ask her where your money is:

Dear, Ian
.......

Please do not hesitate to get in touch with me if you have any questions or suggestions at [email protected].

Thank you and I look forward to seeing you on board soon.

Christine Ourmières-Widener
Chief Executive Officer

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