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Old Jul 11, 2021 | 4:37 pm
  #112  
ajf87
 
Join Date: Jun 2019
Location: Hawaii
Programs: AA EXP, HA PL, Hilton 💎, Marriott Ti, Wyndham/Caesars 💎, Hertz PC
Posts: 343
I stayed at Conrad over the 4th of July. I'll start with the (few) positives:

The pool is legitimately great. It was never too crowded or too noisy. One of the only benefits of being a Conrad guest is exclusive access to lounge chairs at one of the smaller satellite pools. That's a nice touch. Of course, you couldn't keep a tab open at the pool so the wait staff have to spend more time settling up the tab after each round. But great pool overall.

The service was great, from check-in to the pool attendants.

The rooms seem to have their own personal mini-fridges (and I do mean mini), enough for some water and booze. No coffee machine or microwave for reheating leftovers, of course.

The negatives:

The 66th floor bar and casino was not open. Major bummer.

The most disappointing part of the stay was the room. It was drab, sterile, and not functional. It was certainly not luxurious - no push-button blackout curtains, just manual (as in grab the plastic and pull, not even a pulley system). The bathroom had a zero-edge shower.... with no glass, only a curtain. Water ends up covering half of the bathroom. These rooms will not age well. The removable shower head was on a track that only let me raise it up to my face (I'm 5'9"). The lights by the door did not go off and weren't connected to any switch that I could find in the room. The furniture seemed beat up. There was no desk - only a small round table with no outlets nearby (so much for attracting executives and convention-goers in town for work). And it was noisy too. There was nothing that set the room apart from a new Embassy Suites or even Hilton Garden Inn. It's like the rooms were designed by accountants who have not only never set foot in the premier properties that RW strives to emulate (Wynn, Venetian, Cosmo, Aria, etc.), but also haven't even set foot in another Conrad. If this was my first exposure to the brand (and it will be for the overwhelming majority of guests) I would be underwhelmed to the point where I would write off the whole brand. The room totally pales in comparison to what you can get at Wynn/Encore or even the newly renovated Caesars rooms (Augustus and Palace Tower rooms). I don't even think the room was as nice as the new Virgin at the old Hard Rock. Just a total letdown. Hilton has completely whiffed here and they're letting RW completely trash their brand.
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