Originally Posted by
manneca
On June 26, I crossed the Bay Bridge in a Thrifty rental car and then went on line with fastrak to pay the toll. I have an email confirmation of agreeing to pay tolls on fastrak for the time when I crossed the bridge, but I have not received an indication that my credit card has been charged for the toll (including on my credit card accounts). I received an invoice from Thrifty regarding payment of the toll. The invoice includes a way to dispute the charge if the toll has been paid. (The license plate number is correct on the fastrak confirmation.)
I'm not sure the toll has been/will be charged to my credit card. Does it take more than two weeks for the.tolls to be charged against the credit cards? I assume that if Thrifty has gotten an invoice from fastrak that somehow the toll was not charged to my credit card.
Anyone have experience with this? thanks
I think you are already screwed and too late
The fasttrak has already been paid by thrifty.
Tthe dispute form is more for the scenario like you paid at the booth and you have your receipts but you were incorrectly double charged through a quirk.
Signing up for fastrak after the toll already happened doesnt work because the rental car company already registered to pay the toll if you did not make arrangements. So nothing is charged to your card since it was already paid by the rental company
Unfortunately in covid times where there is no boothteller, you need to be extra pre prepared for this scenario and make arrangements. By the terms of your contract you used their convenience, so you will be charged for it. I suppose you can make a case out of it or ask for goodwill.