Originally Posted by
jmr50
2) they closed the problem account and said I'd get a new one, but couldn't give me the account number so I can start to change all my reoccurring charges yet
Recurring charges will transfer over automatically. Or if they aren't coded properly as recurring, you'll just get a notice from the service saying your card was declined and can you please update it.
More annoying to me is all the online stores, phone apps, etc. where I've stored the old card #.
3) 5-7 business days to get a replacement card -- didn't they used to overnight them? CS said they never did that.
I've definitely had it overnighted just by asking. So if true this is a policy change. More likely just an incorrect agent.
4) no way to get any info on my existing occurring charges so I can change them -- they suggested I download my statements if I wanted that.
As mentioned, your account remains open just with a new number. You'll have access to all of your old transactions and statements on the website.
The lots of menus thing is annoying. If I wanted my balance and payment information I'd go to the website. I'm calling because I can't do what I want to do on the website and need to speak to a human.